There are 2 sets of test questions (A and B). Half of you will be using A and half B. This is to make sure we cover a wide variety of questions.
Download the PDF versions of these questions here:
Test A
Test B
Remember to bring:
1. Read the following instructions to the tester:
The goal of this test is to evaluate how users find information on the Intranet. I will ask you a series of questions, and would like you to think out loud while you look for the answer. I will be timing you, and will stop you after 3 minutes have passed. Some questions are easy and some are more difficult. Don't worry if you can't find the answer every time. Remember we are testing the effectiveness of tools and organization -- this is not a test of you! The whole test should take about 1/2 hour. Do you have any questions?
2. Do not offer comments or assist unless absolutely necessary.
3. Read the first question to the tester and then write down the time started.
4. Fill out the observer form while watching them or immediately after watching them do each question.
5. Write down the time stopped. Finish making your notes on the form before moving on the next question.
6. Read the next question, and repeat the process.
7. Remember to stop the tester and move on if it is taking longer than 3 minutes. It's OK to show the answer at completion of the question if the tester couldn't find it and they are curious.
8. When the tester is finished (or when 1/2 hour has passed), ask him/her to fill
out the post-test questions.
Have them go directly to this URL for the post-test questions:
http://intranet.bose.com/webteam/usability/questions.html
Tell them that their answers will be emailed to Nicole Hennig when they press the submit button. If they want us to get back to them about something they said on the form, they should say so in the "other comments" field and be sure to include their name in the optional "name" field.
9. If they would like to find out about the results of this study, tell them that it will be posted on the Intranet sometime in March.
10. Thank them for their input and give them the food coupon before you leave.